Yup, you learn that proper. Canyon Bicycles’ clients can now get licensed service for his or her bikes at REI. Why REI Co-op? Nicely REI is likely one of the nation’s largest specialty out of doors retailers and client cooperatives. So it is sensible that Canyon would select REI to broaden and strengthen its present service community.
Don’t Fear, There Will Be Coaching
With a view to make sure that Canyon clients have the very best expertise at REI retailers, the 2 manufacturers are working collectively to supply the very best service. Come 2025, greater than 190 REI “bike store” places throughout the nation can be educated and licensed as Canyon-authorized service companions.
In response to the press launch, REI clients in addition to Canyon bicycle homeowners will profit from the next:
- Elevated native service protection: Handy entry to skilled service at a community of trusted REI places throughout the U.S.
- Skilled mechanic providers: REI’s expert and licensed mechanics can service all Canyon fashions, together with highway, gravel, mountain bike, and e-bikes.
- Seamless course of integration: REI can simply help clients by superior customer support processes. Similar to body guarantee claims and crash replacements.
What Canyon Says:
Straight from the Press Launch:
“At Canyon, we’re dedicated to offering distinctive experiences all through the client journey,” says Jaclyn Mayer, Canyon’s Senior Director of Buyer Expertise. “Working with REI permits us to dramatically broaden our service ecosystem, making it simpler than ever for our U.S. clients to entry high-quality upkeep, service, repairs, and small elements“.
What REI Says:
“REI is happy to welcome Canyon service into the co-op, a model famend for its modern and high-performance bikes,” says Alicia Applegate, REI normal supervisor for motion sports activities. “This collaboration permits us to additional elevate our industry-leading store service advantages to our members and supply Canyon bike homeowners with distinctive service“.
Absent from the press launch was any point out of REI promoting Canyon bikes, elements, or equipment. For now, it’s service solely. Although it looks like this service partnership could also be laying the groundwork for a larger partnership sooner or later – may we see Canyon Bikes in an REI showroom within the close to future? We’ll have to attend and see.
Each bicycle owner can have their bike serviced at certainly one of REI’s “bike retailers” if they need. However, these which might be members of the Co-op, will obtain 20% off their service as a part of their lifetime advantages.
You’ll be able to go to right here to search out your nearest licensed service accomplice.
Try extra particulars under.
