Getty Photos | Juj Winn
A pleasing feminine voice greets me over the telephone. “Hello, I’m an assistant named Jasmine for Bodega,” the voice says. “How can I assist?”
“Do you may have patio seating,” I ask. Jasmine sounds a bit unhappy as she tells me that sadly, the San Francisco–based mostly Vietnamese restaurant would not have out of doors seating. However her unhappiness isn’t the results of her having a nasty day. Moderately, her tone is a characteristic, a setting.
Jasmine is a member of a brand new, rising clan: the AI voice restaurant host. If you happen to not too long ago known as up a restaurant in New York Metropolis, Miami, Atlanta, or San Francisco, likelihood is you may have spoken to considered one of Jasmine’s well mannered, calculated opponents.
Within the sea of AI voice assistants, hospitality telephone brokers haven’t been getting as a lot consideration as consumer-based generative AI instruments like Gemini Dwell and ChatGPT-4o. And but, the area of interest is heating up, with a number of rising startups vying for restaurant accounts throughout the US. Final Might, voice-ordering AI garnered a lot consideration on the Nationwide Restaurant Affiliation’s annual meals present. Bodega, the high-end Vietnamese restaurant I known as, used Maitre-D AI, which launched primarily within the Bay Space in 2024. Newo, one other new startup, is at the moment rolling its software program out at quite a few Silicon Valley eating places. One-year-old RestoHost is now answering calls at 150 eating places within the Atlanta metro space, and Slang, a voice AI firm that began specializing in eating places completely throughout the COVID-19 pandemic and introduced a $20 million funding spherical in 2023, is gaining floor within the New York and Las Vegas markets.
All of them provide the same service: an around-the-clock AI telephone host that may reply generic questions in regards to the restaurant’s costume code, delicacies, seating preparations, and meals allergy insurance policies. They will additionally help with making, altering, or canceling a reservation. In some instances, the agent can direct the caller to an precise human, however in accordance with RestoHost co-founder Tomas Lopez-Saavedra, solely 10 p.c of the calls end in that. Every platform affords the restaurant subscription tiers that unlock further options, and a few of the programs can communicate a number of languages.
However who even calls a restaurant within the period of Google and Resy? In response to a few of the founders of AI voice host startups, many shoppers do, and for numerous causes. “Eating places get a excessive quantity of telephone calls in comparison with different companies, particularly in the event that they’re in style and take reservations,” says Alex Sambvani, CEO and co-founder of Slang, which at the moment works with everybody from the Wolfgang Puck restaurant group to Chick-fil-A to the fast-casual chain Slutty Vegan. Sambvani estimates that in-demand institutions obtain between 800 and 1,000 calls per 30 days. Typical callers are usually last-minute bookers, vacationers and guests, older individuals, and people who do their errands whereas driving.
Matt Ho, the proprietor of Bodega SF, confirms this situation. “The telephones would ring consistently all through service,” he says. “We might obtain requires primary questions that may be discovered on our web site.” To resolve this challenge, after purchasing round, Ho discovered that Maitre-D was the very best match. Bodega SF grew to become one of many startup’s earliest purchasers in Might, and Ho even helped the founders with trial and error testing previous to launch. “This platform makes the job simpler for the host and doesn’t disturb visitors whereas they’re having fun with their meal,” he says.
