Freshworks Inc. (NASDAQ: FRSH) has named Srinivasan Raghavan as its new Chief Product Officer (CPO), bringing over 20 years of management expertise in enterprise software-as-a-service (SaaS). Raghavan will oversee Freshworks’ product technique and imaginative and prescient, specializing in scaling its AI-powered instruments for buyer expertise (CX) and worker expertise (EX). He’ll report on to Freshworks CEO and President Dennis Woodside as a part of the corporate’s govt administration group.
Raghavan joins Freshworks with an intensive observe file of driving innovation and progress in advanced enterprise settings. Most lately, he served as Chief Product Officer at RingCentral, the place he expanded the corporate’s choices to incorporate cloud-based contact middle options and gross sales intelligence instruments.
Previous to RingCentral, Raghavan held senior roles at Five9, the place he led the event of AI-powered automation options resembling workflow platforms, digital brokers, and assistive instruments for contact middle workers. Earlier in his profession, he performed key roles at Cisco within the Functions Software program and Collaboration Enterprise items, contributing to technique, product administration, and person expertise design.
Freshworks CEO Dennis Woodside highlighted Raghavan’s experience as essential to the corporate’s strategic objectives:
“Srini is a key addition to our group to guide innovation that delivers a scalable trajectory for progress throughout our three key enterprise priorities: worker expertise, synthetic intelligence, and buyer expertise. Srini’s observe file driving enterprise progress and managing advanced multi-product scaling efforts coupled along with his daring imaginative and prescient for the way forward for AI, make him uniquely certified to guide our CX and EX product technique,” Woodside says.
Raghavan’s appointment aligns with Freshworks’ mission to combine synthetic intelligence and workflow automation throughout its platforms to boost operational effectivity and drive progress.
Raghavan expressed his enthusiasm for becoming a member of Freshworks at a pivotal time for AI-driven enterprise transformation:
“Becoming a member of Freshworks at a time when AI is unlocking new potentialities for companies worldwide to drive progress and enhance operational effectivity is an unimaginable alternative. By persevering with to combine AI and workflow automation throughout the Freshworks platform and options, we will add important buyer worth and form the way forward for CX and EX collectively,” Raghavan says.
With a Bachelor’s and Grasp’s diploma in Pc Science and Engineering, in addition to an MBA from The College of Chicago Sales space Faculty of Enterprise, Raghavan brings a mix of technical experience and enterprise acumen to Freshworks. His world management expertise within the U.S., Europe, and Asia offers him with a various and strategic outlook that aligns with Freshworks’ worldwide operations.
Raghavan’s management is predicted to bolster Freshworks’ place as a number one supplier of AI-powered CX and EX options. His concentrate on customer-centric, scalable innovation helps the corporate’s objectives of delivering distinctive experiences for each prospects and staff.
