We’re proud to announce that Kraken was once more a multi-category winner on the Buyer Centricity World Sequence (CCWS).
Overcoming sturdy competitors, this yr’s awards observe our 2023 CCWS Buyer Success and Worker Expertise class wins, together with our 2024 Buyer Perception & Suggestions win.
Our award-winning capability to enhance shopper expertise by way of AI
Within the Greatest Use of AI in CX Europe class, we gained primarily based on our confirmed leveraging of synthetic intelligence to reinforce buyer expertise. Measurable enhancements by buyer satisfaction scores, together with considerate integration of moral concerns in AI utilization, have been among the many judging standards.
Our award-winning entry centered round Kai, Kraken’s chatbot and first line of help for our shoppers who contact help by way of chat. Via effectively resolving widespread questions from shoppers, Kai permits our human help workforce to commit extra sources to the shoppers who want our signature 6-star help, whereas permitting shoppers with simply resolved points to be helped immediately.
Ashley Speller, Kraken VP Shopper Engagement, mentioned, “We’re thrilled to have been acknowledged as soon as once more for our dedication to delivering distinctive buyer experiences. These awards are a testomony to the exhausting work and dedication of our whole workforce, who attempt daily to make a significant influence on our shoppers’ lives. We’re proud to be setting a brand new normal for buyer centricity in our trade.”
Kraken acknowledged as a number one client-service employer
Within the Worker Expertise Technique Europe class, the winner was chosen primarily based on how properly firms have been in a position to present an incredible atmosphere for his or her workers to dwell, work and develop inside.
On this entry, we centered on Kraken’s earn a living from home insurance policies, diversified wellness applications, intensive skilled growth applications and powerful firm tradition. We proudly proceed our give attention to sustaining a collaborative, passionate, and completely satisfied workforce who can share our enthusiasm with our shoppers.
Click on right here to learn extra concerning the Buyer Centricity World Sequence Awards and to see the complete listing of winners.
These supplies are for basic data functions solely and are usually not funding recommendation or a suggestion or solicitation to purchase, promote, stake or maintain any cryptoasset or to have interaction in any particular buying and selling technique. Kraken doesn’t and won’t work to extend or lower the value of any explicit cryptoasset it makes obtainable. Some crypto merchandise and markets are regulated and others are unregulated; regardless, Kraken could or is probably not required to be registered or in any other case authorised to offer particular services in every market, and also you is probably not protected by authorities compensation and/or regulatory safety schemes. The unpredictable nature of the cryptoasset markets can result in lack of funds. Tax could also be payable on any return and/or on any enhance within the worth of your cryptoassets and you need to search unbiased recommendation in your taxation place. Geographic restrictions could apply. See Authorized Disclosures for every jurisdiction right here.
